Who We Are
Your Trusted Fabric Care Specialists
About PLEATS
Since our establishment in 2004, PLEATS has been on a mission to redefine the dry cleaning and laundry experience for our customers. Our focus for the past two decades has been on delivering exceptional service while ensuring your garments receive the utmost care and attention they deserve.
We continuously invest in modern technologies and innovative solutions to streamline our processes and enhance your overall experience. From online scheduling and real-time order tracking to complementary pickup and delivery options, we're committed to providing you with a seamless, hassle-free, and economical laundry service.
As proud members of the St. Louis community, we're deeply rooted in the local culture and lifestyle. We love supporting our fellow businesses and taking part in the vibrant activities that make our city unique. From enjoying meals at neighborhood restaurants to exploring local shops, we share in the same experiences as our customers.
At the heart of it all, PLEATS is more than just a cleaning service—we're your friendly neighbors here to make your life a little easier and your clothes a whole lot cleaner.
We continuously invest in modern technologies and innovative solutions to streamline our processes and enhance your overall experience. From online scheduling and real-time order tracking to complementary pickup and delivery options, we're committed to providing you with a seamless, hassle-free, and economical laundry service.
As proud members of the St. Louis community, we're deeply rooted in the local culture and lifestyle. We love supporting our fellow businesses and taking part in the vibrant activities that make our city unique. From enjoying meals at neighborhood restaurants to exploring local shops, we share in the same experiences as our customers.
At the heart of it all, PLEATS is more than just a cleaning service—we're your friendly neighbors here to make your life a little easier and your clothes a whole lot cleaner.
Effortlessly Clean
We want to make it as easy as possible for you to look your best! Here are a few of the ways we do that:
- Free Pick-up and Delivery
- Curbside Valet Serice
- Online Account and Personal Wardrobe Management
- Text Alerts - Order Ready and Delivery Reminders
- Barcoded Garment Tracking
- GreenEarth Cleaning - Better For Your Clothes and The Environment
- Super Friendly Staff
Questions & Answers
Frequently Asked Questions
WHAT SETS PLEATS APART?
We offer a combination of exceptional customer service, outstanding quality, and convenient features such as Free Pick-up and Delivery, Barcoded Garment Tracking, Text Receipts, Alerts, and Reminders, Biodegradable Poly Bags, and GreenEarth Cleaning. Our goal is to provide our clients with an unmatched experience.
HOW DO I SIGN UP FOR DELIVERY SERVICE?
You can sign up for your first pickup online, or if you prefer things "old school" you can call us at (314) 274-9831 and talk to a live person.
HOW DOES THE FREE DELIVERY SERVICE WORK?
Our service is designed to be incredibly easy and user-friendly. After signing up, we will visit your home twice a week to collect any dirty laundry and deliver your clean garments. We even provide custom garment bags to store your dirty laundry, as well as a door hook to return your freshly cleaned items. It's a hassle-free solution for all your laundry needs.
HOW DO I KNOW IF I'M IN YOUR DELIVERY SERVICE AREA?
It is highly probable that you are within our service area, which includes Chesterfield, Ballwin, Ellisville, Des Peres, Town and Country, Kirkwood, Webster, Frontenac, Ladue, Clayton, Olivette, the CWE, South City, and other nearby locations. You can either sign up or give us a call, and one of our representatives will gladly verify if we deliver to your area and provide you with the schedule.
WHAT IF I'M NOT HOME FOR THE DELIVERY?
No bigs! Most of our customers are busy people and don't have time to wait around for us. Simply leave your pickup order in an accessible area for our drivers, and we will return your clean clothes bagged and ready for when you get home!
WHAT SHOULD I PUT MY DIRTY ITEMS IN FOR PICK UP?
When placing your initial order, feel free to utilize any available garment bag, hamper, or even a trash bag. Our driver will take care of transferring your items to a customized PLEATS laundry bag and will provide you with another one for your next appointment.
HOW EARLY DO I NEED TO HAVE MY LAUNDRY OUT?
We ask that you put your bag out by 8:00 am. That is when our drivers leave the store, typically arriving at their first stop shortly thereafter.
HOW DO I PAY / AM I BILLED?
Customers shopping in-store may pay using either a check or credit card as a form of payment. When it comes to our delivery service, your credit card will be charged each time clean clothes are delivered to your location. We are pleased to accept major credit cards such as Visa, MasterCard, Discover, and Amex.
WHAT ABOUT TOUGH STAINS, WILL THEY COME OUT?
In every case, we will do our best. Our stain specialists are very good, but in some cases, once a stain has set in (time and heat are the enemies here) and become part of the fabric, excessive removal efforts will only lead to color loss and fabric damage.
